Customer Service is created to establish a direct mean of communication between the client and the Port Community, through which, we comply with the needs set forth by our clients regarding the port services rendered.
Following a quality policy, the SAC establishes several aims:
- Satisfy our clients and answer their expectations.
- Offer our clients a greater accessibility to the port and to the Port Community.
- Improve the services rendered in a continuous way.
- Improve the relationship with our clients fostering their trust in the Port of Cartagena.
SAC compromises to analyse in a quick and reliable way any information request, claim, complaint or suggestion relating to the services rendered, providing with a reply as soon as possible.
Thank you for visiting our website. We hope you have found all the information you needed. If you would like to make any other comment that can help us improve, you may address to the Customer Service by mail, telephone, fax or e-mail.
Customer Service
Port Authority of Cartagena
Plaza Héroes de Cavite, s/n
30201 Cartagena (Murcia)
Telephones: 900 777 200 / (+34) 968 325800
Fax: (+34) 968 325815